Our Helpline and Response team provide an emergency response alarm service which supports people to live independently and enjoy the comfort of their own home, safe in the knowledge that help, advice and reassurance can be provided quickly in an emergency situation.
The key role of a Helpline Operator / Responder will involve the following tasks…
Applicants must possess a current, valid driving licence with an ability to drive a company vehicle.
You’ll work as an effective member of the team that provides high-quality service seven days a week, promoting independence while meeting the requirements of the Care Quality Commission (CQC), and MioCare’s departmental policies, procedures and guidelines.
Respond to all incoming calls via the community alarm system by listening to caller’s needs, assessing and recognising requirements through a triage procedure, providing an appropriate response in the form of advice, reassurance, information or the summoning of specialised assistance, as necessary.
Respond to emergency calls in the community providing a safe and appropriate response.
Use emergency lifting equipment to deal with customers who have fallen after an assessment of injury has been completed, ensuring the person is safe and comfortable.
Ensure community alarm and equipment information and orders for repairs are entered and updated accurately and consistently on the relevant system and are allocated to appropriate staff where necessary.
Please download the vacancy Application Pack for full details of the role, including a Role Profile, Person Specification, Terms and Conditions and details of MioCare’s additional Staff Rewards package.
To apply for the role, please complete and submit the online form below, including details of your full name, email address, a completed Application Form and any further information you would like to include in the message box.