Helpline and Response
Giving you peace of mind in an urgent situation, at just the push of a button
Our Offer
Our Helpline and Response team provide an emergency response alarm service which supports people to live independently and enjoy the comfort of their own home, safe in the knowledge that help, advice and reassurance can be provided quickly in an emergency situation.
The service is quick to set up, and our friendly team will explain everything you need to know when they deliver and install the equipment in your home. The system allows two way communication between the caller and our response centre, and all calls are answered promptly. The service operates 24 hours a day, 365 days a year.
Our support
MioCare Group – supporting people to get the most out of life
You will receive a personal alarm unit that connects you to trained staff in a response centre based in Oldham.
In an emergency situation, you can summon help by pressing a button on the unit or a small portable button that can be attached to your clothing, wrist strap, or neck cord and carried anywhere in the home. The approximate range is up to 20 metres.
When you press the alarm, the operator at the response centre can talk to you and assess the situation. The operator will then inform your contact or send assistance.If you press the button and you are unable to respond we will dispatch a responder to your address immediately or contact your next of kin.
Service Levels
You can choose from two different levels of service.
Read more about our Silver and Gold service offers.
Silver
£6.88 per week and a £49.90 installation charge (this could be part of a payment plan).
- Provision, installation, demonstration and full testing of the Helpline base unit and pendant.
- Call monitoring service – if the alarm is activated the Helpline Operator will provide advice and reassurance, will contact relatives or emergency services or a member of the response team will physically attend to assist with your emergency.
- The staff will require access to your property via a key safe in case of emergencies.
Gold
£8.13 per week and a £49.90 installation charge (this could be part of a payment plan).
- Provision, installation, demonstration and full testing of the Helpline base unit and pendant.
- Call monitoring service – if the alarm is activated the Helpline Operator will provide advice and reassurance, will contact relatives or emergency services or a member of the response team will physically attend to assist with your emergency.
- The staff will require access to your property via a key safe in case of emergencies.
- You will receive a welfare call via the telephone on a weekly basis.
- Any peripherals being monitored by Helpline will be £1.10 per week per connection for example smoke detector, fall detector.
Keysafes
A keysafe can be installed as part of your installation for an additional £81.10, also included within your payment plan. The cost covers supply fitting together with maintenance for as long as you need it. The key safe will be removed when no longer required.
Prior to installation a risk assessment would be undertaken by the installer to identify the most suitable place to locate your keysafe. Keysafes are only accessible by entering a unique identification code.
Apply for this service
Click ‘APPLY’ to visit the Oldham Council website, where you will be asked to fill in a short online application form that will go directly to our team. Alternatively, please call 0161 770 5189.
Testimonals
What our community is saying
“I feel safe now knowing I can ring the team and they’ll help me.”
Helpline and Response
Person supported by MioCare
“I am very impressed with the service you provide. In the two years my Dad has had the Helpline service the response has been really good. All the staff that have attended have been pleasant and helpful with nothing too much trouble.”
Helpline and Response
Family member of person supported by MioCare
“I felt I must write to let you know what a superb team you have. I needed extra backup for my 95 year old Mum who lives alone. I called for a chat to determine the best service for Mum, and discussed this with your employee who was so kind and informative. She was so patient whilst I talked it through with Mum. Within half an hour she had called back with installation details! Another member of your team called me to offer installation that morning as he felt Mum needed the service as soon as possible. He was so very kind and helpful. Between us we arranged for your Technician to attend half an hour later at Mum’s flat, so within 24 hours my Mum’s service was up and running!”
Helpline and Response
Family member of person supported by MioCare
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