Our delivery of care – Extra Care residents give their view
In July 2023, we undertook our biannual residents’ survey across all six Extra Care schemes. Before we tell you little more about it, let us give you a quick lowdown of our service…
Working alongside Housing 21 and Oldham Council, we provide a care service to older people living in Oldham’s six Extra Care schemes:
- Aster House (Oldham, opposite Royal Oldham Hospital)
- Charles Morris House (Failsworth)
- Hopwood Court (Shaw)
- Old Mill House (Grotton)
- Tandle View Court (Royton)
- Trinity House (Coldhurst)
Extra Care housing is designed with the needs of older people in mind. Residents living in the six aforementioned schemes have their own self-contained homes and access to on-site personal care, delivered by MioCare staff.
Our service is regulated by the Care Quality Commission and was last rated as ‘Good’ in all areas.
So, back to the recently completed residents’ survey – we’re delighted to let you know that the results were largely very positive and we have acknowledged the areas where we can learn and improve.
A few things below that residents commonly would like to see (with our plan of action in brackets):
- More activities in the main lounge (–> thankfully, we are now in a position to safely invite people to more activities and clubs at different times of the day, and we will continue to work with Housing 21 residents and colleagues to improve our offer)
- Pay carers more (–> rates of pay for both our Care Workers and Senior Care Workers went up in April 2023 and will rightly be reviewed again this year – the MioCare Group and Oldham Council maintain their commitment to being a ‘Real Living Wage’ employer and continue to offer a comprehensive staff rewards programme)
Below are just a few of our findings through this survey:
- 97% of people surveyed stated the MioCare Group care team make them feel safe and able to live independently
- 94% of people surveyed stated the MioCare Group care team are responsive in meeting their needs and involve them in any necessary changes to their care plan
- 95% of people surveyed stated they feel able to discuss any concerns they may have, with the MioCare Group care team, and they are confident their concerns will be dealt with in a timely manner
- 97% of people surveyed stated overall they are satisfied with the service the receive from the MioCare Group
And finally, a few comments that residents made about the care they receive from the MioCare Group:
- “The care team are like angels and couldn’t be better.” (Aster House resident)
- “The staff try to resolve any problems that may occur quickly.” (Aster House resident)
- “All the carers are lovely, I feel very safe here.” (Charles Morris House resident)
- “I have been very satisfied with my standard of care.” (Charles Morris House resident)
- “The carers are always consistent in their care for me.” (Hopwood Court resident)
- “I really appreciate the care team putting on social events and activities.” (Hopwood Court resident)
- “Recent family bereavement meant changes to my family structure, I was listened to and dealt with sensitively and with understanding.” (Old Mill House resident)
- “I have MS (Multiple sclerosis) – the team appreciate this and make sure I am safe.” (Old Mill House resident)
- “I appreciate all the care and support I receive from the MioCare team.” (Tandle View Court resident)
- “Any concerns that I have are dealt with in a helpful way.” (Tandle View Court resident)
- “They are a really wonderful care team.” (Trinity House resident)
- “Yes, I am definitely satisfied.” (Trinity House resident)
We’ve made a big effort to make sure that alongside our care teams, our leadership teams are visible and accessible on-location more frequently. For example, we’ve enjoyed regular coffee mornings alongside residents.
We would like to thank everyone who took part in the survey; we are really proud to support you. Your regular feedback is appreciated and so valuable in helping us shape service delivery.
As a little extra thank you, we put the names of everyone who completed the survey in a hat and drew out six – those six lucky people received a retail voucher as a small token of our appreciation.
Congratulations to Alisindro, Christine, Joyce, Margaret, Mary and Peter (and thank you to Christine, Peter and Mary – pictured below – for sharing your photos with us).
